Term and Conditions

Payment Method:

• A booking is complete when a customer has fully paid before departure.
• **Once the payment is confirmed, we will send you the voucher(s) within 2 hours **
• The extra charge for transfer may be applied for some hotels, we will inform you via email, otherwise please read the tour conditions carefully before complete the booking form.
• The price is in Thai Baht.
• We only accept online payment through paypal by invoice link from us
• Andaman Relax is a travel agent registered under name of Tourism Authority of Thailand - TAT Inbound License No. 32/01329
• Our Office Addre
  78/1 moo.2 banklang, Aoluk, Krabi, Thailand.
  Tel: +66 81 691 1721
  Whatsapp: +66 81 691 1721
  Office: https://www.andamanrelax.com 
  Email: andamanrelax19@gmail.com
  
  Cancellation policy
• We do not charge for bookings that has not been confirmed. You will be change once the booking confirmed. However, if you wish to cancel your reservation once you have done the payment. Kindly find details below. If you cancel:
  Cancellation :
• Cancellation up to 8 days prior to trip, customers receive a full refund, minus a refund transfer fee.
• Cancellation up to 7 days prior to trip, customers receive a 50% refund, minus a refund transfer fee.
• Cancellation less than 3 days prior to departure, no refunds are allowed.
• In the case of sickness we will try to move you to an alternative date, but the cancellation policy still stands.
• If we cancel the trips due to bad weather then you will not be charged. If a deposit has been taken, the money will be refunded.
  Refund Policy
• The refund will be made through your credit card. Additionally, the refund processing fee 300 Baht per booking. it could take from 1-2 weeks for the actual crediting to take place, depending on your Bank's practice.
  
  How do I book?
• Once you have decided to book the tour, kindly proceed with a booking by fullfill in the "CONTACT FORM"
• Once the booking is completely submitted, make secure online payment and we will send you the confirmation voucher within 2 hours.
  
  Is my booking is available?
• Once the booking is submitted, we will process your reservation immediately. In most cased all booking are available and          confirmed. Otherwise indicated in the email.

How can I contact you?

• You can either send us email and mentioned the booking reference number.
  Or you can contact our duty manager in charge at +66 81 691 1721. Our duty number is available 24 hours.

What if I don't hear from you after I have made the booking request?

• We resond to all booking requests immediately inmost cases.
• Our office working time 07.00 - 22.00 hrs. , if you do not receive a response from us, please contact us by email or call us at
• whatsapp+66 81 691 1721
• Mobile +66 81 691 1721
• Line ID: @andamanrelax

Hotmail/Yahoo addresses

• If you have a Hotmail or Yahoo email address, please check your junk mail folder as these providers often send emails/PDF’s straight there and not to your inbox.

Are there any additional charges or hidden costs?

• No there are no hidden costs.
• Credit Card fees do apply and are added to all credit card transactions:
• NO ADDITIONAL Charge for Payment via Visa, Mastercard, Amex and Paypal

What if I do not have a credit card?

• We are also able to collect cash from you once you are arrving in Phuket. Please contact us by email

Are there any specials?

• All current specials are shown at the time of quoting. For all specials please refer to our specials website. Otherwise we will advise via email.

What if I need to cancel or amend my booking?

• Customer can cancel booking made, please just simple contact us via email or call us at: +66 81 691 1721 , The refund/fee will be advised via email.